ForgeOS is a growing SaaS company, and our software team is growing with it. The Agile Coordinator is the glue that keeps the team on track: this role facilitates ceremonies, manages delivery, clears obstacles, manages communication and follow-up from other teams, and keeps delivery metrics healthy and visible by championing product-development best practices in a healthy, transparent team culture.
This is more than a coordination role — it's a seat on the software team with direct, daily visibility into how a SaaS product gets planned, built, and shipped. For someone looking to build a long-term career in software delivery, product management, or engineering leadership, this role is a genuine starting point: you'll work closely with engineers, product managers, and leadership, learn the tools and rhythms of a real product organization, and build the foundation to grow into more senior product, program, or delivery-leadership roles as ForgeOS scales.

This full-time, fully-remote role is a great fit for highly organized, motivated and communicative individuals who have at least two years of experience participating in Agile project management on a software team.

ForgeOS offers a great benefits package including:

• 4 weeks of PTO
• 10 paid company holidays
• an extra day of PTO to use on your birthday!
• Professional development budget,
• 401(k),
• tuition reimbursement

…and many more benefits are available at ForgeOS – apply today to see what working for an industry disrupter can do for your career.

The starting pay rate/range at time of hire for this position is $57,000 - $67,000 per year depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. This position is qualified for benefits, which include health, vision, and dental insurance offerings, paid time off, and retirement plan.

At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market.

Title: Agile Coordinator
Reports to: Product Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Facilitates the core Agile ceremonies (sprint planning, daily standups, sprint reviews, retrospectives) with internal and external teams.
• Identifies and removes obstacles for the team that could prevent delivery on time.
• Manages the team’s planning cadences (quarterly planning, monthly check-ins, weekly execution reviews), including timelines, templates, and facilitation.
• Manages intake processes for feature requests, escalations, and customer feedback so requests are categorized, deduplicated, and routed to the product managers.
• Owns release readiness: launch checklists, go/no-go criteria, and change communication.
• Serves as primary point of contact for software team: proactively communicates with other internal teams including leadership and triages and responds on behalf of the team to requests, updates and issues.  
• Administers and improves the product tool stack, primarily Jira and Confluence: workflows, board hygiene, documentation standards, and reporting and communication standards.
• Maintains reporting on delivery health (velocity, cycle time, planning accuracy) and translates the data into actionable items. Creates additional dashboards as needed.

QUALIFICATIONS: 

• 2-3 Years of experience working on an agile software team is required
• Bachelor’s degree in Computer Science, Software Engineer, or Project Management preferred or comparable working experience.
• Exceptionally strong verbal and written communication skills

• Demonstrated experience using AI tools to improve efficiency and sound judgment when human review is required.

• Efficiently facilitates meetings and motivates teams
• Ability to learn, adapt, and adjust quickly
• Ability to juggle multiple priorities and stay organized in fast paced environments
• Proven ability to identify obstacles in workflow and how to resolve them in the short and long term.
• Clear demonstration of experience working with metrics, spreadsheets, and dashboards, and translating numbers into recommendations
• Hands-on experience with Jira and Confluence (or comparable agile and documentation tools).
• Must be authorized to work in the United States or provinces for any employer without restrictions
• Must be able to read, write and speak English proficiently

Equal Employment Opportunity Policy
ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

The ForgeOS team is growing! We are in need of a Commissions Analyst. This full-time, fully-remote role is a great fit for highly detailed, organized, motivated and communicative individuals who have at least two years of experience with direct commissions experience in the Telecom indirect sales channel. 

ForgeOS offers a great benefits package including 4 weeks of PTO, 10 paid company holidays as well as an extra day of PTO to use on your birthday! Professional development budget, 401(k), tuition reimbursement and many more benefits are available at ForgeOS – apply today to see what working for an industry disrupter can do for your career.

The starting pay rate/range at time of hire for this position is $60,000 - $75,000 per year depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. This position is qualified for benefits, which include health, vision, and dental insurance offerings, paid time off, and retirement plan.

At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market.

The Commissions Analyst is a partner facing position that owns end-to-end commissions service delivery for the assigned partner portfolio. The ideal candidate is a strategic thinker with strong analytical and problem-solving skills and exceptional attention to detail. This position reports to the Director of Revenue Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct thorough analyses of carrier commission reports to ensure accuracy and timely processing.
• Process partner commission statements using internal commissions software.
• Communicate the results of monthly reconciliations to internal and external stakeholders.
• Audit order submissions with TSD/suppliers and ensure all commission requirements are in place.
• Perform ad-hoc analyses and audits, including order tagging, wireless line activations, and commissioning account numbers.
• Perform software QA testing on commissions features in internal software per documented process; flag issues to the Director.
• Act as backup for other commissions analysts when needed.
• Own end-to-end commissions service delivery for assigned external partners: serve as primary operational contact for that portfolio from intake through resolution per documented process. Backup and PTO handoff are governed by team SOP.
• Establish meaningful relationships across the assigned partner portfolio through consistent and reliable communication.
• Lead monthly partner commission review meetings and participate in cadence calls as needed; review status with partners and surface issues that need attention.
• Assist assigned partners with ongoing questions about commissions OS features that come up during status reviews and routine work.
• Escalate with context to the Senior Commissions Analyst when an issue exceeds routine resolution.
• Other Duties: Other projects and assignments as needed, including special analyses and data validation.

QUALIFICATIONS: 

• Minimum 2 years' experience in the telecom channel, with direct commissions experience, required.
• Bachelor's degree or equivalent professional experience required.
• Working knowledge of tiered commission structures and complex payment configurations.
• Ability to interpret contracts and extract commission-related information, including payment breakdowns and dispute timelines.
• Ability to summarize analyses clearly for both technical and non-technical audiences.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Strong commitment to customer service, with the ability to anticipate and meet partner needs.
• Ability to work independently with limited oversight and to prioritize effectively during peak cycles (including month-end).
• Advanced technical skills in Microsoft Excel, including filtering large data sets, navigating large spreadsheets, using functions such as SUM and ROUND, leveraging Pivot Tables, and utilizing VLOOKUP efficiently.
• Comfort exercising new software features against documented expectations and reporting reproducible defects.
• Experience with commissions management and telco/channel tools (e.g. RPM Telco) is preferred but not required.
• Prior experience as a primary point of contact for external partners or customers is preferred but not required.
• Must be authorized to work in the United States for any employer.
• Must be able to read, write, and speak English proficiently.

Equal Employment Opportunity Policy
ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.